OnCall serves Medical remedies through SaaS

By admin, August 19, 2016


Information Technology (IT) plays a major role in every aspect of healthcare industry. It ensures faster adaptability of advanced technologies, and provision of quality healthcare at affordable prices. It is the desire for healthcare providers to offer the best possible standard of care to each mass by using technology.

According to Forbes, among all IT Solutions, 67% of IT healthcare organizations are running SaaS-based applications today. The main reason to use SaaS based application in multi-tenancy environment which enable all clients and their users consume the service from the same technology platform, sharing all components in the technology stack including the data model, servers, and database layers.

We at Leo TechnoSoft offered SaaS Multi-tenancy platform to our clients so that they could cater to their multiple clients at the same time.

Our client OnCall intend to develop an application that includes features like patient management, doctor management, staff management, leave management, auto scheduler and group classification. However the most important feature was from mobile app that was developed to assist the hospital staff to locate and connect doctor in emergency situation by pushing a single button on their mobile devices.

Healthcare client decided to opt for SaaS solution due to following challenges.


High Costs: Managing infrastructure and technology incurred high costs.

Data synchronization: Our client had faced challenges of synchronisation of data. They found it difficult to establish consistency among data from a source to target data storage and vice versa.

Complexities of business process: Not only business process can be complex, migration from one platform to another platform can also be a complicated process with operations being paused.

Speed of change within business process: Sometimes, when a business process has to migrate from one platform to another, the speed of migrations as well as operations lowers. There was a need of a system where migration to another platform would not hamper the operations.

Customization: Many times, product or service that is available requires tailor-made solutions for a particular client. In such situations, customized solutions are needed.

User management: A multi-tenancy system was required that would enable the management of various user accounts on one single platform.

Vendor management: There was a need to manage multiple vendors (healthcare businesses) in order to ensure long-term vendor relationship.

Challenge regarding IT Governance: There was requirement for formal IT governance tools.

Security: There was a need for a solution that would allow only authorized users access the SaaS service.

Accessibility: There was a requirement of remote access. Access over three different mobile devices and platforms was needed. Along with this multi-device access, there was requirement for discretion regarding usage of data by different doctors accessing it. Hence, conditional and authorized access to data was required.

Easy sharing: Solution was required to support resource sharing based on cloud computing.

Error identification: Functionalities that could quickly catch errors and identify the causes of the errors were required.

Monitoring: Solution needed to be efficient against system errors with enabled comprehensive logging and monitoring.

Administration: A web application that manages a huge database of patients, doctors, medical records and various important documents is not easy to administer. Hence, a solution was required to make it easy to manage the website.


Leo TechnoSoft identified problems and offered a comprehensive solution by building a web application. Leo TechnoSoft used the technology of SaaS-Tenant to develop OnCall application.

The solution offered cohesive cloud strategy offering

BOYD Accessibility: You can bring your own device and access the data on cloud as long as you are working on the concerned project.

Simplified deployment: It is easy to deploy the service to multiple clients.

Easy support and maintenance: As everything is on cloud, in the case of error, SaaS Tenant can easily access cause of error and activate maintenance.

Scalability: Multiple instances for multiple businesses can be created.

Data security: Data remains safe on cloud from malware attacks.

API for expandability: Various systems can be integrated with cloud for the purpose of data extraction.

Pay As You Go system of payment: The user can decide the number of clients that he wishes to host.

Backup and Data Recovery: In case of any server crash, cloud has already divided the backup of data and kept it on multiple locations. So 99% data can be recovered.

Multiple account management: Multiple accounts can be created by user and service can be catered to multiple businesses at the same time.

OnCall application had features like admin login, shift schedule, doctors’ database, patients’ database and classification of doctors in groups.

Medical records of patients are accessible only to the doctors. This is because OnCall features the security of Health Insurance Portability and Accountability (HIPPA) compliance. Security features provided by SaaS-Tenant protect all hospital records via HIPPA compliancy.

Apart from the functions of assigning patients to doctors and vice versa, OnCall manages the shifts of doctors and maintains the record of patients.

Benefits of SaaS-Tenant for OnCall

Key benefits of SaaS Multi-Tenancy are Invoicing and scheduling of maintenance function or license renewals. Rest are as follows:

  • Lower cost: Working on SaaS-Tenant to develop OnCall application reduced the production cost by 60%.
  • Better security: SaaS-Tenant provided more advanced security for data and IT Infrastructure of OnCall.
  • Better privacy features: Hospitals using OnCall can ensure better privacy for their patients due to advanced
    features of OnCall.


SaaS-Tenant helps users with SaaS migration and various cloud computing services regarding security. It made OnCall, more secure and user-friendly application.

About Leo TechnoSoft

Leo TechnoSoft is Outsourced Software Product Development Company with innovation centers in LA, Chicago and India. The Company expertise covers BI, SaaS based applications, Cloud Computing, Migration, Integration, Cross Platform, Testing, Mobility, Big Data, Product Development, SharePoint, SaaS Tenant and IoT Integrations.

To know more about Leo TechnoSoft, contact us at enquiry@leosys.net or call us at 407-965-5509.

Click here to know more about SaaS-Tenant.


  • Client.side coding
  • Asp.net
  • C#
  • JQuery
  • Ajax
  • SaaS Multi-tenancy Framework
  • SQL Server 2008

Development Duration

6 months

Team Size

6 people


Agile Methodology

Benefits of Methodology

  • Faster maturity
  • Speed-to-market
  • Quality
  • Visibility
  • Risk Management
  • Flexibility / Agility
  • Cost Control

Advantages –

  • Reduced Cost & time to build SaaS Application up to 60%.
  • Robust and Standardized Architecture to increase Agility.
  • Faster delivery of SaaS Solution to market.
  • Limitless Scalability and Low maintenance IT cost.
  • Transit existing .NET Web & Applications with 5-10% Source Code Changes
  • Secure SaaS based Web service to provide mobile extension.
  • Effective Tenant Management and Administration to decrease customer support challenges.